Kyle Bui

I run programs, manage partners, and build the AI tools behind them.

Program manager at Amazon, with a background in B2B account management at AT&T and enterprise sales to banks in Vietnam.

Kyle Bui

khoab.me

linkedin.com/in/khoabUS citizen

At a glance

Ten years across operations, programs and accounts.

Amazon
Program manager, operations
AT&T
B2B account manager
Alttek Global
Enterprise accounts, leading banks
MS CS
University of Colorado Boulder

Career

Four lines of work that meet in my current role.

ROLEABOUT 10 YEARS, TO SCALESOPBTechnical Program ManagerAmazon · Nov 2025 – presentTechnical Program ManagerAmazon · Jan 2024 – Nov 2025Forecasting models · tools teamB2B Account ManagerAT&T · Jan 2022 – Dec 202352 accounts · 105% of quotaOperations Manager, Level IAmazon · Apr 2021 – Dec 2021Bottom tier → among the bestEnterprise Account ManagerAlttek Global · Mar 2019 – Mar 2021Enterprise deals with leading banksEarlier rolesBefore 2019201620182020202220242026Technical Program ManagerAmazon · Nov 2025 – presentTechnical Program ManagerAmazon · Jan 2024 – Nov 2025Forecasting models · tools teamB2B Account ManagerAT&T · Jan 2022 – Dec 202352 accounts · 105% of quotaOperations Manager, Level IAmazon · Apr 2021 – Dec 2021Bottom tier → among the bestEnterprise Account ManagerAlttek Global · Mar 2019 – Mar 2021Enterprise deals with leading banksEarlier rolesBefore 20192016201920222025

SSales and partnersOOperationsPProgram managementBBuilding tools

Role details

Technical Program ManagerAmazon · Nov 2025 – present

  • Drive execution for a program serving thousands of small-business delivery partners, working with director- and GM-level leaders across hundreds of delivery stations in multiple countries.
  • Built an AI ticket-resolution system on Amazon Bedrock that resolves most partner support tickets automatically, and connected it to automated partner alerts that prevent package-loss incidents.
  • Built a sales performance dashboard that improved conversion, and advise the sales team daily on pipeline and process.
  • Primary day-to-day contact for delivery partners, managing relationships and resolving escalations.

Technical Program ManagerAmazon · Jan 2024 – Nov 2025

  • Used Agile program management to coordinate operations across dozens of U.S. warehouses moving millions of items a week, as the primary liaison to director- and GM-level leaders.
  • Led Scrum for an in-house tools team and mentored its developers as they built and sped up analytics and automation tools used by hundreds of colleagues.
  • Designed machine-learning models that forecast work allocation needs and reduce inefficiencies.

B2B Account ManagerAT&T · Jan 2022 – Dec 2023

  • Won 52 new business accounts and managed 100+ active accounts worth about $1M in annual recurring revenue.
  • Carried a ~$2M annual quota with 105% year-to-date attainment, and won AT&T's B2B Value Proposition Contest in May 2022.

Operations Manager, Level IAmazon · Apr 2021 – Dec 2021

  • Led a delivery station team of 100+ people and moved the station from the bottom of the national rankings to among the best in the country.

Enterprise Account ManagerAlttek Global · Mar 2019 – Mar 2021

  • Closed enterprise agreements with leading Vietnamese banks and ran quarterly business reviews with key accounts.

Credentials

MS, Computer Science · University of Colorado Boulder·AWS Certified Cloud Practitioner·Six Sigma Black Belt (Amazon)·English (fluent)·Vietnamese (native)